Gamification by Elizabeth McMunn-Tetangco
Author:Elizabeth McMunn-Tetangco [McMunn-Tetangco, Elizabeth]
Language: eng
Format: epub
Publisher: Rowman & Littlefield Publishers
Published: 2017-06-15T00:00:00+00:00
TEXTBOX 5.1
SUGGESTIONS FOR MANAGING CONFLICT
Listen and clarify perceptions.
Make sure issues are clear to all group members.
Use a problem-solving approach to manage differences of opinion.
Keep discussion focused on the issues.
Use facts rather than opinions as evidence.
Look for alternatives or compromise positions.
Make the conflict a group concern rather than an individual concern.
Determine which conflicts are the most important to resolve.
If appropriate, postpone the decision while additional research is conducted. This delay also helps relieve tensions. (Beebe and Masterson 2006, 175)
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